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Online Privacy Notice

  1. Introduction.

    1. Web Site Owner. Waiya Willow Wellness LLC (“Waiya") is the owner of this web site ("Waiya Web Site"). This online privacy notice discloses Waiya information practices for this Waiya Web Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. Note that other affiliated web sites may be governed by privacy notices containing different information practices applicable to those sites.

    2. Web Site Visits. In general, you can visit on the Waiya Web Site without disclosing any personal information. Waiya analyzes the data gathered from Web Site visits for trends and statistics, and then Waiya discards the gathered data.

    3. Web Site Transactions. At times, Waiya will need personal information regarding a customer or a prospect. For example, to process an order or provide a service, Waiya may need to know a customer's name, mailing address, e-mail address and credit card details. It is Waiya's intent to inform you before Waiya collects personal information, such as user's name and/or address on the Internet.

  2. Personal Information That May Be Collected.

    1. Identifying Information. In order to make a purchase or to access designated services and/or restricted areas within the Waiya Web site, Waiya may request a user to provide certain personal identifying information, which may include: legal name, postal address, e-mail address, screen name, password, telephone number, facsimile number, method of payment, and, if applicable, credit card number. Waiya may request additional information necessary to establish and maintain customer's account.

    2. Service Quality Monitoring. Some Web site transactions may require a customer to telephone Waiya, or Waiya to call the customer. Waiya will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is Waiya's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.

    3. Information from Children. Waiya does not sell products or services for purchase by children.

    4. Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify Waiya in order to enable Waiya to cancel the lost or stolen information and to update its records with a changed credit card and/or password.

    5. Chat Rooms, Forums and Bulletin Boards. If customer participates in an Waiya chat room, discussion forum, social media page, or posts messages to an Waiya bulletin board, customer should be aware that the information disclosed and shared will be broadly available to other persons, both inside of and/or outside Waiya, who have access to that chat room, forum, page or bulletin board. Some individual Waiya chat rooms, forums, pages or bulletin boards have additional rules and conditions regarding participation. Also, participant's expressed opinion is his or her own and should not be considered as reflecting the opinion of Waiya.

    6. Links to Other Web Sites. The Waiya Web site may contain links to other web sites. Waiya is not responsible for the privacy practices or the content of those other Web sites.

  3. Uses Made of the Information.

    1. Limited Uses Identified. Without customer's prior consent, Waiya will not use your personal identifiable information for any purpose other than that for which it is submitted. Waiya uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. Waiya also processes billing and business requests related to Waiya Web Site participation.

    2. Marketing Uses. Waiya reserves the right to provide customer with information about Waiya's Web site, Waiya products and services, and related information in which customer has indicated an interest.

    3. Stored Information Uses. Waiya stores and retains the information provided by customer. This information is used to compile a customer's purchase history in order to enable Waiya to recommend products, services, or special offers that would be of interest to a customer.

    4. Online Advertising. Some companies that help Waiya deliver interactive on-line advertising, such as banner ads, may collect and use information about Waiya's customers to help Waiya better understand the types of advertising or promotions that are most appealing to Waiya's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

  4. Disclosure of the Information.

    1. Within Corporate Organization. Waiya may share your personal information within the Waiya corporate organization, and may transfer the information to countries in the world where Waiya conducts business. Some countries may provide less legal protection for customer personal information. In such countries Waiya will still handle customer personal information in the manner describe herein.

    2. Mergers and Acquisitions. Circumstances may arise where for business reasons, Waiya decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Waiya's practice to seek appropriate protection for information in these types of transactions.

    3. Agents. Waiya employs or engages other companies and individuals to perform business functions on behalf of Waiya. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

    4. Affiliated Businesses. Waiya works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

    5. Marketing Analysis by Third Parties. Waiya reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

    6. Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

  5. Use of Computer Tracking Technologies.

    1. No Tracking of Personal Information. Waiya's Web Site(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs Waiya does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

    2. Use of Cookies. Waiya, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Web site can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by Waiya or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.

    3. Use of Web Beacon Technologies. Waiya may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by Waiya or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

    4. Collection of Non-Identifiable Information. Waiya may collect non-identifiable information from user visits to the Waiya Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on Waiya Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." Waiya or its contractors may use this data to analyze trends and statistics.

    5. Collection of Personal Information. Waiya collects personal identifying information from customer during a transaction. Waiya may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help Waiya understand trends and patterns. This information is not reviewed at an individual level.

  6. Information Security.

    1. Commitment to Online Security. Waiya employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.

    2. No Liability for Acts of Third Parties. Waiya will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Waiya shall not be liable for unauthorized disclosure of personal information due to no fault of Waiya including, but not limited to, errors in transmission and unauthorized acts of Waiya staff and/or third parties.

  7. Privacy Policy Changes and Opt-Out Rights.

    1. Changes to Privacy Policy. Waiya reserves the right to change or update its privacy policy statement at any time. A notice of any material change will be posted on the Waiya Web site for ten (10) days prior to the implementation of such change. By continued use of the site after the posting of such changes, customer will be deemed to have accepted Waiya's privacy policy updates.

    2. Opt-Out Right. Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by Waiya and/or by any third parties with whom Waiya has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting Waiya via e-mail or certified postal mail. After processing the cancellation, Waiya will delete customer or prospective customer's personal information from its data base.

  8. Accountability.

    1. Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about Waiya compliance with this privacy policy, you may contact Waiya by e-mail.

    2. Terms of Use. If customer chooses to enter into a purchase order or to subscribe to Waiya's services, customer's action is hereby deemed acceptance of Waiya practices described in this policy statement. Any dispute over privacy between customer and Waiya is subject to the provisions of this notice and to Waiya's Terms of Use Agreement, which is hereby incorporated herein.

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Updated 04/05/24

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